Reference

Privacy Policy for BDJoy

We collect and protect the information you provide when you open an account, deposit through bKash or Nagad, and play in our lobby. This policy explains what we gather, how we use it, and the choices you have.

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BDJoy Privacy Policy for BDJoy
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you have questions about what information we hold, want to update your contact preferences, or need to request data deletion, our support channels are ready. Live chat is the fastest route for account-related privacy requests, and email works for detailed queries that need documentation.

Live Chat Open the chat widget in the bottom corner of any page and tell the agent you have a privacy or data question. They can pull up your account details, confirm what information we store, and escalate deletion or correction requests to the data team within the same conversation.
Email Support Send your privacy request to our support email address, including your registered phone number and a brief description of what you need. We respond to data access and deletion requests within a few business days and will confirm once the change is complete.
Account Settings Log in and visit your profile settings to update your email address, change notification preferences, or review recent login history. You can also disable marketing messages by toggling the contact-preference switch in that same panel without reaching out to support.
DATA SECURITY

How We Protect Your Information

Your account and payment data travel through encrypted connections, and we store sensitive details in secure databases that require multiple authentication layers for access. Our payment processors handle bKash, Nagad and Rocket transactions under their own security standards, so your mobile wallet PIN never passes through our servers. We monitor login attempts and flag unusual device or location patterns to prevent unauthorized access, and you can review recent logins in your account settings anytime.

Encrypted Connections

Every page on our site runs over HTTPS, which encrypts the data flowing between your device and our servers. When you enter your phone number or confirm a bKash deposit, that information is scrambled in transit so third parties cannot intercept it.

Payment Processor Standards

We partner with licensed payment gateways that handle bKash, Nagad and Rocket transfers under their compliance frameworks. Your wallet credentials stay with the processor, and we receive only a transaction reference and confirmation when the deposit clears to your BDJoy balance.

Access Logging

We record the device type, IP address and timestamp each time you log in. If a login comes from a new device or unfamiliar location, we may ask for an additional verification step before granting access to your account and wallet balance.

Data Retention

We keep your account records and transaction logs for as long as your account is open and for the period required by financial regulations after closure. You can request a copy of your data or ask us to delete it once the retention window closes by contacting support.

Common Privacy Questions

We collect your phone number, email address and payment details when you open an account. We also log your device type and IP address to secure your login and verify that deposits come from your recognized device.

We record the transaction reference, amount and timestamp when you deposit or withdraw through bKash, Nagad or Rocket. This data helps us match payments to your account balance and resolve any discrepancies if a transfer does not clear as expected.

Yes. Contact our support team through live chat or email and request a copy of your account data. We will send a summary of your personal details, transaction history and gameplay records within a few business days.

We share payment information only with the processor handling your bKash, Nagad or Rocket transaction, and we never sell your personal data to advertisers or other companies. Availability of our services depends on your local law and eligible regions.

Send a deletion request to our support email or live chat, including your registered phone number. We will close your account and remove your personal information after any required compliance retention period has passed.

We use session cookies to keep you logged in and analytics cookies to track which game categories are most popular. You can disable non-essential cookies in your browser settings without losing access to the lobby or your account balance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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